Terms & Conditions

TERMS & CONDITIONS

The parties herein agree as follows:

1. This contract will take effect upon signature by both Client and Pet Sitter and will remain in effect until terminated by either party as provided below in Item 9. The first scheduled service period is from _____________________ through _____________________. Client may make telephone reservations for additional service at any time during the term of this contract, subject to Pet Sitter availability. All scheduled visits will be governed by all the terms of this contract. We appreciate as much advance notice as possible but will make every effort to accommodate all requests.
2. The fee per visit is AED__________. The total number of visits expected during the first scheduled service period is __________. Other assessed fees for the first scheduled service period are AED__________. TOTAL FEE expected for the first service period is AED___________, to be paid 50% at the Preliminary meeting and 50% in advance (48 hours before service starts) if the preliminary visit is within 48 hours of the commence date then 100% payment is due. To the extent additional visits are requested or approved by client, or otherwise authorized under this Agreement, such additional visits will be charged at the same per visit rate set out above. Booking will be confirmed only upon advanced payment of the full due amount.

2.1 The client acknowledges and agrees that full amount as per clause 2 above will be due also in case of the client returning home prior to the agreed returning date and in this case the client is not entitled to any refund of money.

• If the payment is not received 48 hours before the sit starts and the key is in our custody, the client will have to arrange for their key collection at their own cost and forfeit the advance payment.
•  CANCELLATION
  • To cancel or alter the dates of the sits we will require 14 days’ notice if less than 14 days but more than 7 days then the 50% advance payment will not be refunded. If less than 7 days, then the total fee for the service will be forfeited.
  • To cancel or alter the dates of your overnights sits we need a 14-30 days’ notice then you shall forfeit 50% of the total fee in the event of cancellation and if you give less than 14 days’ notice you shall forfeit 100% of the total fee.
• Further if the client cannot return to Dubai on the due date due to unforeseen circumstances, the client must pay immediately and in full for any extra dates not previously agreed. We also reserve the right to engage another licenced pet sitting company to fulfil these additional visits should we be unavailable to do so due to the short notice.
• Pet Sitter is authorized to perform care and services as outlined in this contract. Both Pet Sitter and Client recognize that the welfare of the animal is the highest priority. If in Pet Sitter’s judgment additional services become necessary during the service period to properly care for the animal, Pet Sitter will first make reasonable attempts to contact Client.
• If Client cannot be contacted for whatever reason, Pet Sitter is authorized to undertake such additional steps as may in the reasonable judgment of the Pet Sitter be necessary or appropriate for the health and welfare of the animal, including but not limited to
  •  additional visits by Pet Sitter to provide care for the animal.
  • (b) consultation with Client’s Veterinarian listed above, or with an emergency veterinary care provider should Client’s Veterinarian be unavailable.
  • (c) authorizing care and treatment as recommended by Client’s Veterinarian or an emergency veterinary care provider (excluding euthanasia) up to a maximum cost of AED___________; and
  • (d) such other steps as may in the reasonable judgment of Pet Sitter be necessary or appropriate for the health and welfare of the animal.
  • Any veterinary visits will be charged at the rate of AED 150 per hour, timed from the pet sitters home address until their return to home. The client is responsible for any veterinary bills, whist pets are in the care of The Pet Sitter Domestic Pets and their self-employed sitters.
  • Client agrees to be responsible for all fees and expenses incurred for care and treatment of the animal pursuant to this paragraph, and releases and holds Pet Sitter harmless from all liabilities related to transportation, treatment, and expense. Client agrees to reimburse Pet Sitter/Company for any expense incurred, plus any additional fees for attending to animal’s needs or any expenses incurred for any other home/food/supplies needed.
• The Pet Sitter Domestic Pets and their representatives will not be held liable for any illness, or injuries your pets might suffer while using our services, nor for the death of a pet.
• The Pet Sitter Domestic Pets and their representatives cannot be held responsible for any third-party injuries caused by your dog.
• The Pet Sitter Domestic Pets will not accept bookings for any pets with aggressive tendencies.
• In the event of inclement weather, natural disaster, or circumstances beyond our control, etc., Pet Sitter is entrusted to use best judgment in caring for pet(s) and home. Pet Sitter/Company will be held harmless for consequences related to such decisions.

Pet Sitter agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, CLIENT EXPRESSLY WAIVES AND RELINQUISHES ANY AND ALL CLAIMS AGAINST PET SITTER/COMPANY ARISING OUT OF OR RELATING TO THE PROVISION OF SERVICES HEREUNDER, INCLUDING ANY ADDITIONAL INSTRUCTIONS (i.e., plants watering). SHOULD PET SITTER OR ANY AUTHORIZED PERSON ACCOMPANYING PET SITTER SUSTAIN ANY INJURY, DISEASE OR OTHER HARM IN THE COURSE OF PROVIDING SERVICES HEREUNDER, CLIENT WILL INDEMNIFY PET SITTER/COMPANY AND HOLD IT HARMLESS WITH RESPECT TO ALL LOSS, EXPENSE AND DAMAGE CAUSED THEREBY.

1. Client acknowledges that payment is due immediately prior to the start of a scheduled service period without further invoice or notice. A finance charge of 5% per month will be added to unpaid balances after 7days. A handling fee of AED 250 will be charged on all returned checks. An advance deposit may be required whenever warranted in the sole judgment of Pet Sitter. In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney’s fees and costs of collection.
2. In the event of personal emergency or illness of Pet Sitter, Client authorizes Pet Sitter to arrange for another qualified person to fulfil responsibilities as set forth on this contract. In such case, Pet Sitter will remain fully responsible for the proper discharge of all services under this Agreement. Every attempt will be made to notify client regarding such situation.

1. All pets are to be currently vaccinated. Due to the nature of our business, we do not sit pets with any contagious disease (not limited to: Ringworm, Giardiasis, Feline Panleukopenia (Parvo), Canine Parvovirus, Cryptococcosis, Hydatid Disease, Leptospirosis, Rabies, Canine Flu or Dog Flu, Herpes in Cats (FHV)) or that had had any contagious disease 6 months prior to the beginning of the contract. Please note that in case you inform us 7 days prior to the beginning of the contract that your pet recently had a contagious disease, we reserve the right to immediately terminate the contract and you will be charged the full amount of our quotation plus the courier cost to return the keys. For any pet that has recently had a contagious disease, a clearance letter from the vet must be provided.
2. Pet Sitter and Client each may terminate this contract at any time by written notice to the other. Pet Sitter will be entitled to payment for all services rendered until notice of termination is received, and for any transition services reasonably required to provide for the health and welfare of Client’s pets. Pet Sitter will not terminate during a period of scheduled service unless Pet Sitter determines, in his/her sole discretion, that a danger exists to the health or safety of Pet Sitter. If such concerns preclude Pet Sitter from providing further care of the pet, then Client authorizes pet to be placed in a kennel, with all charges therefrom to be charged to Client. Every attempt will be made to notify Client regarding such situation.
3. The Pet Sitter Domestic Pets and their representatives will not open or close any windows during our pop in visits. So please ensure that all your windows are closed, locked and secure before you leave. In addition will not be held liable for any break -ins, or vandalism on your property occurred in your absence.
4. Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Pet Sitter during any service period scheduled by Client and accepted by Pet Sitter. Upon such scheduling and acceptance, Pet Sitter/Company will be authorized to enter Client premises and perform services without additional signed contracts or written authorization and to accept telephone reservations for future visits.